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Technical partner with SLA · Swiss SMEs

Your technical partner.Operations & development.

We take on agreed operations for your production applications: monitoring, maintenance, security updates and development. A monthly retainer with a responsible contact, cover and defined response times.

Discuss a support retainerView scope

Monthly retainer · operations, maintenance & SLA · from CHF 1,400 / month · excl. VAT

Illustrative data flow
  1. System & SLA
  2. Monitoring & maintenance
  3. Releases & operations

Systems and approvals are defined around your process.

The service

What you receive

A supported system with documented operations, reserved capacity and an agreed SLA.

  • A responsible contact and cover for your system
  • Monitoring, fault diagnosis and coordinated incident handling
  • Security and dependency updates under an agreed maintenance plan
  • Tested changes, controlled releases and documented operations
  • Reserved capacity for maintenance and development
  • Defined response times and escalation paths in the SLA
Technology stack
TypeScriptJavaScriptPythonCGoPHPSQLNext.jsReactVueTailwindNode.jsFastAPIDjangoExpressPostgresMongoDBMySQLRedisRESTGraphQLDockerVercelCloudflareHetznerInfomaniakAWSGCPGitHub ActionsGrafana
A fit when
Your platform needs ongoing care and a partner who takes on agreed operational responsibility.
Result
A supported system with documented operations, reserved capacity and an agreed SLA.
Starting point
from CHF 1,400 / month

Choose how we work together

Engineering capacity or operational responsibility?

Both services include senior development, code reviews and testing. The difference is who leads the project, manages operations and provides the agreed support.

Nearshore senior development

CHF 85 / hour

For companies with their own project lead who want to add senior capacity to their team.

  • Development in Bosnia and Herzegovina (BiH), with a Swiss point of contact
  • You manage the backlog, release approval and operations
  • Agreed developer hours billed by time worked; operational support and SLA agreed separately
Explore development capacity

Technical partner with SLA

from CHF 1,400 / month

For companies that want us to look after and develop their production systems.

  • EverDigital takes on the agreed operational responsibility
  • Monitoring, maintenance, security updates and incident handling
  • Monthly retainer with reserved capacity, cover and SLA response times

All prices exclude VAT. We agree on the scope and responsibilities before starting.

Production systems · Autowelt and Ateliermaxx

Development across frontend, APIs and operations

Both platforms substantiate technical responsibility across inventory, leads, configurators and production. A separate approved SLA/retainer artifact remains pending.

View technical references

Partially substantiated · Production code, live systems and feedback · Autowelt Rajper · Ateliermaxx

Workshop and sales dashboard

AutoScout24 → website → operations dashboard

  • Live AutoScout24 inventory
  • Email and dashboard enquiry sync
  • Leads and test drives in one interface
What this evidence demonstrates

Systems and outcomes are substantiated. Response and retainer evidence require explicit engagement approval.

Working together

How the project works

From a clear goal to a result you can verify.

  1. 01

    Onboarding

    We review systems, access and documentation. Together, we define the operational scope, monitoring, escalation paths and SLA.

  2. 02

    Support channel

    Tasks through Slack, email or Jira. You set broad priorities; we recommend order by effort and impact.

  3. 03

    Maintenance & releases

    We monitor and maintain the agreed systems. Changes go through reviews, testing and controlled releases; incidents are covered by the agreed SLA response times.

  4. 04

    Monthly review

    Hours used, open items and recommendations for next month.

Your starting point

Support retainers

The monthly fee covers agreed operational responsibility, SLA response times and reserved hours for maintenance and development.

Basic

CHF 1'400/ Monat

Small changes, bug fixes and occasional updates.

  • 8 hours of maintenance & development per month
  • Operational responsibility & agreed SLA
  • Eight-hour response on working days
  • Slack or email channel
  • 30-minute monthly review call
  • Monthly cancellation after minimum term · monthly package changes
Enquire about Basic

Standard

CHF 3'200/ Monat

Regular development and maintenance of production systems.

  • 20 hours of maintenance & development per month
  • Operational responsibility & agreed SLA
  • Four-hour response on working days
  • Slack channel with senior developer and backup
  • 60-minute monthly review call
  • Monthly cancellation after minimum term · monthly package changes
Enquire about Standard

Pro

CHF 6'000/ Monat

Full development responsibility for complex platforms with ERP integration.

  • 40 hours of maintenance & development per month
  • Operational responsibility & agreed SLA
  • Two-hour response on working days
  • Dedicated senior developer and backup
  • Weekly stand-up and monthly review
  • Monthly cancellation after minimum term · monthly package changes
Enquire about Pro

Additional hours: CHF 175. Where emergency cover is agreed: response within one hour on request, billed at twice the hourly rate. Regular package response times apply on weekdays. Three-month minimum term, then cancellable monthly. Prices exclude VAT.

Good to know

Frequently asked questions

What does EverDigital take on under the retainer?
We take on agreed operations for your production applications: monitoring, maintenance, security updates, incident handling and development. The retainer includes a responsible contact, cover, documented processes and the agreed SLA. We define the scope and system boundaries before starting.
Which businesses is the retainer suited to?
Businesses with production platforms, ERP integrations or configurators that need ongoing care and clear operational responsibility. If your own team already leads the project and operations and only needs developer capacity, nearshore senior development is the right fit.
Which support retainer is right for us?
Basic includes 8 hours for maintenance and development at CHF 1,400 per month. Standard includes 20 hours at CHF 3,200; Pro includes 40 hours at CHF 6,000. The agreed response times and support services for each package are included. We choose the retainer around your systems and ongoing needs. You can change packages monthly.
How does the collaboration work?
After system onboarding, we agree on access, monitoring, maintenance tasks, response times and escalation paths. Your contact coordinates incidents, changes and releases with you. Regular reviews provide a record of work completed, hours used and next steps.
What happens to unused hours?
The retainer reserves capacity to support your system. Unused hours expire at the end of the month. If your needs decrease over time, you can move to a smaller package for the following month. The minimum term and notice period of the retainer still apply.
What applies to emergencies outside office hours?
Emergency availability, contact channels and costs are agreed in the SLA. Where emergency availability has been agreed, we respond on request within 1 hour for critical incidents. These engagements are billed at double the hourly rate. Regular package response times apply on working days.
Why does the retainer cost more than nearshore senior development?
With nearshore senior development, you lead the project, priorities, release approval and operations. Code reviews and tests are part of development there too. Under the retainer, we additionally take on agreed operational responsibility, monitoring, maintenance, cover and SLA response times. The monthly fee covers this support package and reserved capacity. Dividing the monthly fee by included hours gives CHF 150 to 175 per hour, depending on the package.

Explore further

Nearshore senior development for your existing team

Let’s discuss your process

A clear next step.

Direct contact with the senior team · no obligation

Discuss a support retainerinfo@everdigital.ch